Job Description

Assistant Manager Position At Csca Caf

CSCA Caf is a new and exciting caf and bakery that will highlight exceptional coffee, exquisite pastries and a friendly atmosphere. We pride ourselves on providing top-notch service, the highest quality products, showcasing the work of CSCA's Professional students and creating a community space where customers can relax and enjoy their favorite beverages, baked goodies and other retail products.

Essential Duties And Responsibilities

• Manage day-to-day operations of the cafe
• Recruit, hire, onboard and train new staff and baristas
• Train employees on drink and food preparation and proper use of equipment
• Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients, alumni products)
• Coordinate Baked Goods Program needs with baker
• Maintain updated records of daily, weekly and monthly revenues and expenses
• Suggest new menu items based on seasonality and customers' preferences in concert with CSCA Caf Ownership (for example vegan coffee drinks)
• Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
• Ensure all cafe areas are clean and tidy
• Nurture friendly relationships with customers to increase loyalty and boost our reputation
• Work with Academics and Student Life Departments to support Student education opportunities and internships.
• Oversee scheduling of staff members and be able to quickly find replacements in the event of a staff member being sick or absent
• Monitor budgets to ensure that the caf remains profitable. Actively find ways to lower operational costs while expanding the cafs customer base
• Monitor and maintain inventory levels
• Oversee deliveries and the proper receipt and storage of all ingredients and inventory
• Supervise and train caf bakery staff, including baristas, bakers, and support personnel.
• Oversee daily operations, including opening and closing procedures, cash handling, and equipment maintenance.
• Develop and implement schedules to ensure adequate staffing and coverage during peak times.
• Manage inventory, including ordering supplies, monitoring stock levels, and minimizing waste.
• Ensure compliance with health and safety regulations, including food handling and sanitation standards.
• Create and maintain a positive, customer-focused environment, addressing customer concerns and feedback promptly.
• Collaborate with the marketing team to develop promotional strategies and special events.
• Monitor sales performance and work to achieve financial goals, including budgeting and cost control.
• Ensure the caf bakery's aesthetic and ambiance meet company standards.

Requirements

• Managerial experience working in the food or hospitality industry.
• 2+ years of experience in caf, bakery or restaurant management preferred
• Hands-on experience with professional coffee machines and restaurant equipment
• Availability to work within operating hours (including weekends and holidays)
• Excellent communication skills with the ability to manage and motivate a team
• Customer-centric service attitude
• High school diploma or GED with special consideration given to those with additional education.
• Proficiency in MS Office (Excel, Word, PowerPoint, Outlook)
• Proficiency in Social Media marketing a plus, (Facebook, Instagram, Twitter, HootSuite, etc.)
• Excellent time management skills and the ability to prioritize work tasks.
• Excellent written and verbal communication skills
• Able to multitask and work in a fast-paced environment
• Must have a ServSafe Food Manager or comparable certification.
• Proven management skills with exemplary organizational, time management, communication, and customer service skills
• Excellent customer service and interpersonal skills
• Able to work well under pressure
• Strong organizational and problem-solving skills

Physical Demands

• The ability to lift 25+ pounds and stand for long periods of time

Work Environment

• This job operates in a retail/restaurant environment.

Position Type And Expected Hours Of Work

• This is a part-time, hourly position.
• Work hours are approximately 20 hours per week.
• Schedule based on operating hours and business needs.

Benefits

• Competitive salary
• Employee discounts
• Opportunities for professional development

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