Job Description
At Asurint, we're building a leading information-based technology company in Cleveland, Ohio. Asurint is on a mission to help our customers succeed by bringing innovation, flexibility and personal ownership to background screening - all while addressing the changing regulatory landscape. We measure our efforts by the success our customers enjoy and the positive onboarding experience of their employees. We are succeeding because they succeed.
Summary
The Compliance Researcher is responsible for research related to the processing of criminal reinvestigations.
Responsibilities - Retrieves and enters a variety of information from computer and web-based systems, files, and other documents related to applicant's history.
- Investigates and documents alternate options or resources to complete reinvestigation searches, and coordinates with vendors as necessary.
- Locates information in accordance with applicable local, state, and federal laws and regulations.
- Provides timely updates and notifications of delays.
- Uses Salesforce to provide timely and accurate information when documenting steps taken to reinvestigate a search.
- Helps identify best practices and communication strategies for addressing research deficiencies.
- Documents when a researcher, source, or vendor does not meet the company's standards and proactively escalates issues and risks.
- Performs complex research into escalated or unusual cases and develops and recommends solutions to resolve them.
- Communicates with courts and vendors, such as external public research vendors, to resolve issues and escalated cases.
- Other duties as required.
Requirements
- Experience in customer service is preferred.
- Experience in research or investigations is required.
- Experience with web-based researching is required.
- Time management and prioritization skills required.
- Experience with the legal/court system is required.
- Experience with background screening preferred.
- Proficiency in MS Office (Outlook, Excel, Word) or similar software is required. Relevant business management systems such as general ledger, HRIS, CRM, etc. is preferred. Salesforce is preferred.
- Education: High school diploma is required. Bachelor's degree is preferred.
- Certifications or licensure: Driver's license and ability to maintain a driving record that is satisfactory to the company's liability insurance carrier is required.
- Years of relevant experience: 1 to 2 years is preferred.
- Years of experience supervising: None.
Working Conditions - The work environment involves everyday risks or discomforts that require normal safety precautions typical of offices, including the need for general safe workplace practices with office equipment and computers, avoidance of trips and falls, and observance of fire regulations.
- This position is performed remotely within the United States or in an office setting in the Cleveland, Ohio headquarters, although off-site meetings in various settings may occur.
- Inside Asurint's office environment, the noise level is usually quiet to moderate.
- In a remote setting, the employee is responsible for maintaining a safe and secure work environment, for arranging the off-site workspace in an ergonomically sound manner, and for maintaining standard Internet speeds in order to work effectively.
- In a remote setting, the employee is required to ensure that all equipment and records that are the property of Asurint but have been relocated to the off-site workplace, are maintained in a safe and secure manner and are used only for business purposes.
- The schedule is generally normal Eastern Time Zone business hours (unless otherwise communicated based on position or working location), although the employee may be required to perform work, attend meetings and events before or after normal workings hours, and occasionally on weekends and evenings.
- Some travel by personal automobile and a valid driver's license is required. Occasional overnight travel may be required.
- Ability to lift light objects (less than 20 pounds) and carry them short distances (20 feet or less) is required.
- The work environment involves everyday risks or discomforts that require normal safety precautions typical of offices, including the need for general safe workplace practices with office equipment and computers, avoidance of trips and falls, and observance of fire regulations.
Benefits In exchange for your unique abilities, perspectives and teamwork, Asurint offers a competitive salary and an excellent benefit package - with options you can select according to your needs - which includes:
- Medical, dental and vision effective first day of employment
- 401(k) with employer match
- Paid time off
- 10 company-paid holidays
- Employee Assistance Program
- Wellness Program
- Paid Bereavement
- Pet Bereavement
- Pet Insurance
- Volunteer time off
- Telecommuting Stipend
- Professional development programs
- Short-term disability
- Company-paid long-term disability
- Company-paid life insurance
- Flexible spending/health savings accounts
- Employee referral bonus
*Asurint is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Tags
Temporary work, Local area, Relocation, Flexible hours, Night shift, Weekend work, Afternoon shift,