Job Description

Job Description

Job Description

Salary: $15.60

BASIC FUNCTION:
Responsible for the reception area of assigned location, answering telephone and specified clerical functions. Serves as
the Seneca Nation Health System (SNHS) customer service representative by greeting and directing employees and
visitors in a courteous manner to appropriate person(s) and/or location.

GENERAL RESPONSIBILITIES:

1. Receives all incoming calls, screens for nature of call and transfers to appropriate employee/department.
2. Receives patients/visitors and directs them to the proper destination.
3. Processes all incoming/outgoing mail by updating logs and distributing to appropriate mailboxes. Logs and notifies
   appropriate staff of UPS and FedEx deliveries. Tracks and forwards interdepartmental (courier) mail.
4. Tracks and schedules building conference rooms.
5. Ensures confidentiality according to the provisions of the Privacy Act of 1974 and HIPAA.
6. Upholds and promotes the value and integrity of the Seneca Nation Health System's mission statement. Will promote
   SNHS in a positive manner.
7. Provides care through a trauma-informed lens by incorporating key principles of both physical and psychological
   environment safety, trustworthiness and transparency, collaboration of decision-making during treatment plan
   developments, empowerment of patients by recognizing and building upon individual strengths, as well as
   recognizing and respecting the diversity of cultural backgrounds and sensitivity.
8. Attends all mandatory staff meetings, trainings and in-services.
9. Follows all department, SNHS, and Seneca Nation policies.
   

KNOWLEDGE, SKILLS, & ABILITIES:

• Ability to multitask
• Public relations capability with pleasant personality and helpful attitude
• Excellent computer (Word processing and spreadsheet), typing, interpersonal, active listening, written and oral
  communication skills are required
  

QUALIFICATIONS:

• High School graduate or equivalent is required.
• One-year experience in clerical work, customer service, or related field preferred.
• Experience in a large hospital, academic medical center, outpatient health care setting, or Indian Health Service
  (IHS)/tribal health, preferred.

Disclaimer: The information in this position description has been designed to indicate the general nature and level of work performance by employees in this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. Employees will be asked to perform other duties as needed.

Must clear a pre-employment drug screen in accordance with the Seneca Nation Drug, Alcohol and Controlled Substance Policy and the required Federal Fingerprint Background Investigation.

Job Tags

Similar Jobs