Job Description

House Calls Medical Assistant/Scribe

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Program Overview

Oak Street Health@HOME delivers high-quality primary care to Medicare patients in their home. The @HOME program takes a team-based approach to providing outstanding patient care. Our Care Teams consisting of a Provider, Medical Assistant/Scribe (CIS/MA), Behavioral Health Specialist (BHS) and Mobile Operations Coordinator (MOC) build individual relationships across a panel of about 75 patients, seen monthly. The Care Team is responsible for delivering excellent, high-touch primary care, and coordinating the care of our patients throughout the healthcare delivery system.

Role Description

The House Calls Medical Assistant/Scribe (CIS/MA) fulfills a crucial role for our in-home care teams; supporting logistics, clinical care, and documentation in our innovative home-based care program. The CIS/MA works directly with a House Calls Provider on a daily basis to help prepare patient visits, document visits in the EMR accurately, identify and bridge gaps in care, and advocate for patients and families when patients return from the hospital or experience other challenges.

Responsibilities

• Prepare daily visit schedules, including routing and logistics planning
• Accompany House Calls Provider on home visits
• In accordance with state regulations, check vital signs, administer vaccinations, perform point of care tests, blood draws for lab testing
• Assist in reconciling patient medications
• Support patient and family education
• Document Patient Encounters in a structured note
  • Include the history of the present illness, assessment, plan, and physical exam
  • Assign appropriate CPT and ICD-10 codes
  • Prepare After Visit Summaries
  • Consult with provider to ensure accurate and specific documentation
• Improve Clinical Documentation, as appropriate
  • Request and review medical records
  • Leverage Oak Street's population health tools to support clinical documentation improvement in a value-based care model
  • Prepare for and support Daily Huddles and Clinical Documentation Reviews
  • Consult with provider on clinical documentation opportunities
• Administrative support for provider and care team
  • Process and manage orders and referrals, including follow-up calls
  • Address tasks
• Maintain supplies and equipment, including routine quality control checking (i.e. infection control measures and logs, recruitment and checks for expired medication and supplies)
• Participate in daily huddles and weekly interdisciplinary team meetings to discuss patient care and program operations
• Other duties as assigned

What We're Looking For

• Genuine passion for primary care and reaching vulnerable patients
• Comfort navigating visits in patient homes
• Demonstrated ability to collaborate effectively in a team setting
• Willingness to learn and be accountable for visit documentation and workflows
• Excellent communication, follow-up, teamwork, and problem-solving skills
• Desire to be a part of a fast-paced, innovative, quality-driven organization

Required Qualifications

• State or national Medical Assistant certification (as required by state), or graduation from an accredited medical assistant course
• CPR or BLS Certification
• Minimum 1 year experience as a Medical Assistant
• Must pass all clinical competencies before supporting patient care, phlebotomy experience a plus
• Daily access to a vehicle with valid license and insurance
• Flexibility to travel throughout service area
• Electronic Medical Record experience
• Computer skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel or Google Sheets, etc.
• Bilingual (English and Spanish) a plus
• US work authorization

What Does Being "Oaky" Look Like?

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to "Rebuild healthcare as it should be," providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services.

We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody "Oaky" values and passion for our mission.

Oak Street Health Benefits

Mission-focused career impacting change and measurably improving health outcomes for Medicare patients

• Paid vacation, sick time, and investment/retirement 401K match options
• Health insurance, vision, and dental benefits
• Opportunities for leadership development and continuing education stipends
• New centers and flexible work environments
• Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.

Anticipated Weekly Hours 40

Time Type Full time

Pay Range The typical pay range for this role is: $18.50 - $38.82

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit

We anticipate the application window for this opening will close on: 09/29/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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