Job Description
Competitive Compensation & Benefits Package! Position eligible for -
- Annual incentive bonus plan
- Medical, dental, and vision insurance with low deductible/low cost health plan
- Generous vacation and sick time accrual
- 12 paid holidays
- State Retirement (pension plan)
- 401(k) Plan with employer match
- Company paid life and disability insurance
- Wellness Programs
- Public Service Loan Forgiveness Qualifying Employer
See attachment for additional details.
Office Location: Remote position; Available for any of Partners' NC locations
Projected Hiring Range : Depending on Experience
Closing Date: Open Until Filled Primary Purpose of Position: The Provider Training, Education and Experience Specialist develops, coordinates and implements training activities within Provider Network Engagement and Experience Team. This position will work closely with the team, other departments and physical health providers to ensure that trainings are designed to ensure that providers have the necessary knowledge and skills to effectively deliver, care, adhere to policies, and optimize their participation in the network.
Role and Responsibilities: - Maintains knowledge and assures compliance with service provision training and reporting requirements set forth by the Division of Health Benefits, Division of Mental Health, Intellectual/Development Disabilities and Substance Use Services (DMH/IDD/SUS), National Accreditation standards, LME/MCO Training Manual and Plans, and any other guiding resources.
- Develop engaging, evidence-based training materials, including e-learning modules, presentations, job aids, and manuals tailored to adult learning principles and healthcare environments.
- Designs and delivers training programs to ensure physical health providers and staff receive up-to-date instruction that aligns with contract obligations, national accreditation standards, and meets State and Federal Performance Measure requirements.
- Supports the design, development, and execution of a comprehensive training program for physical health providers, including the creation of training plans, instructional materials, presentations, communication strategies, learning platform postings, scheduling, and facilitation of training sessions.
- Keeping abreast of industry best practices, regulatory changes, and emerging technologies relevant to provider education and network operations.
- Serves as a liaison between departments and external organizations in scheduling and hosting approved events.
- Develops and implements training programs to ensure physical health providers and staff training curricula is current with contract requirements, national accreditation standards, and achievement of State and Federal Performance Measures.
- Coordinating training schedules, locations, and materials, ensuring a smooth and effective learning experience.
- Stays abreast of accreditation requirements to ensure Partners physical health provider training requirements.
- Assessing the effectiveness of training programs, gathering feedback, and making recommendations for improvement.
- Supports Provider Engagement and Experience team and collaborates with other departments in developing curricula and ancillary documents, coordinate logistics, implement training programs, and provide other assistance including, but not limited to, registrations, evaluation surveys, attendance documentation, certificates, if applicable, reporting and research.
- Maintaining accurate training records and documentation, tracking participation, and reporting on training outcomes.
- Measure training effectiveness through feedback, assessments, and performance metrics; provide reports and recommendations for continuous improvement.
- Interface with technology platforms to create, host/co-host trainings and collaboratives, manage, market, monitor and report data regarding registration, attendance, survey, quiz/test, certification processes.
- Research and maintains knowledge of principles and methods for curriculum and training design, teaching, instruction for adult individuals and groups, and teaching best practices.
- Support Physical health provider onboarding/orientation program in collaboration with all provider network units and other units to ensure successful provider understanding of doing business with the health plan, which includes hosting orientations/office hours, reporting and guidance to new providers.
- Pull and review training reports necessary to assist with building the training program for staff and network providers based on identified trends and best practice models.
- Work with the Marketing and Communications team to provide notification to regarding training opportunities
- Maintain database and copies of all training curriculum and presentations, including sign-in logs and certificates
- Establish and maintain cooperative relationships with all departments and to understand where providers need support and where training/education would be prudent.
- Write compelling content for the organization's newsletters, publications, websites, and social media channels as requested and needed.
- Excellent verbal and written communication, including presentation and facilitation skills.
- Ability to prioritize tasks, manage deadlines, manage multiple projects and tasks effectively while adhering to established deadlines and work efficiently under pressure.
- Complete and properly track purchase orders and contracts when necessary.
- Ability to identify and resolve issues related to training delivery and provider support.
- Proficiency in Microsoft Office Suite, learning management systems and other relevant software.
- Performs other applicable duties as assigned
Knowledge, Skills and Abilities: - Excellent computer skills and proficiency in Microsoft Office products (such as Word, Excel, Outlook, and PowerPoint) and Constant Contact
- Knowledge of the laws, regulations and policies that govern the Tailored Plan and Medicaid Direct
- Knowledge of evidence-based practices in behavioral health and physical health and population health educational opportunities
- Exceptional interpersonal communication skills
- Excellent written communication and oral presentation skills
- Excellent time management and organizational skills
- Strong problem solving, negotiation, arbitration, and conflict resolution skills
- Considerable knowledge and expertise using and administering learning management systems
- Knowledge of principles and methods for curriculum and training design, teaching, and instruction for adult individuals and groups
- Knowledge of mental health, substance use disorder, and intellectual and developmental disability diagnoses and service delivery, preferred but not required
- Ability to use presentation software, videoconference and teleconference technology, and other training tools and technology
- Ability to use training and event registration software programs, content management systems, social media platforms, and has a desire to learn other software programs and online tools
- Ability to exercise sound judgment in assessing training needs, development of objectives, recommending training goals, and training evaluation
- Ability to effectively communicate in writing and orally with people of various skill levels
- Ability to collaborate in and contribute to brainstorming activities
- Ability to complete multiple tasks and high volume of work on deadline
- Ability to follow through on assigned tasks with limited supervision
- Ability to understand, interpret, write, and speak about complex information
- Ability to creatively problem solve with a solutions-oriented, team-based approach
- Ability to retain composure and professionalism in high-pressure conditions
- Strong attention to detail and ability to edit and proofread
- Strong problem solving, negotiation, and conflict resolution skills
- Knowledge of cultural diversity and the ability to create and maintain strong relationships with a variety of consumers, families, providers, and stakeholders
Education and Experience Required: Bachelor's Degree in mental health, public health, social work, psychology, education, communication, sociology, business or public administration and five (5) years of experience in a community, business, or governmental program in health-related fields, social work or education including experience in network operations, provider relations and management experience.
Three (3) years of supervisory, consultative or administrative experience. A combination of relevant experience may be considered in lieu of a bachelor's degree.
Must have the ability to travel as needed to perform job duties. NC Residency is required.
Education and Experience Preferred: Experience in creating and managing learning across a variety of learning modalities (e-learning creation, video creation/editing, informal and formal learning environments).
Job Tags
Contract work, Work at office,