Job Description

Summary:
The Security Operations Monitor is responsible for overseeing security systems and ensuring a safe environment for patients, visitors, and staff. This role includes real-time monitoring, emergency response coordination, and accurate documentation of security-related incidents across the hospital campus.
Essential Functions:
Monitor security systems, including CCTV cameras, access control, and alarm systems, to identify and respond to potential threats or breaches.
Maintain situational awareness by actively observing video surveillance feeds and responding to alerts.
Accurately document and report suspicious activity, policy violations, and incidents according to established protocols.
Respond promptly to emergency situations including medical emergencies, fires, and security breaches.
Activate emergency protocols and coordinate response efforts, including notifying appropriate personnel and emergency services.
Maintain clear communication with emergency response teams to ensure coordinated and effective resolution.

Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Experience in security operations, preferably in a healthcare or similar setting. 1-2 years preferred
Knowledge, Skills and Abilities
- Knowledge of security systems, including CCTV, access control, and alarm systems.
- Familiarity with emergency response protocols and procedures.
- Excellent observation and situational awareness skills.
- Strong problem-solving and decision-making abilities in high-pressure situations.
- Effective communication and interpersonal skills to interact with individuals at all levels, including patients, visitors, and staff.
- Ability to maintain composure and make sound judgments during emergencies or stressful situations.

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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