System Support Specialist - UKG/Kronos Job at Endurance IT Services, Chesapeake, VA

T1lpS2xpQThRNlVRQlNYdW9ES1JqdDRMbWc9PQ==
  • Endurance IT Services
  • Chesapeake, VA

Job Description

Overview We are seeking a detail-oriented and proactive System Support Specialist - UKG/Kronos to join our team. This role is pivotal in ensuring the smooth operation and optimization of our UKG Ready platform, supporting key modules such as Core HR, Payroll, Time and Labor, Benefits, Performance, and Talent Acquisition. You will serve as the go-to expert for system support, user training, and process improvement across our school division. Responsibilities UKG Ready Expertise: Serve as the subject matter expert for the UKG Ready platform, providing advanced, hands-on support across multiple modules. User Support & Issue Resolution: Act as the first point of contact for escalated system issues, offering timely troubleshooting and resolution for payroll, timekeeping, and leave management concerns. System Analysis & Optimization: Analyze system performance and user feedback to identify trends, recommend improvements, and implement new processes to enhance accuracy and user experience. Documentation & Training: Develop and maintain comprehensive user guides, FAQs, and training materials to support staff in navigating the system confidently. Cross-Functional Collaboration: Partner with HR, Payroll, and IT teams to ensure seamless system integration and alignment with organizational goals. Required Qualifications Minimum of 2 years of hands-on experience with UKG Ready (formerly Kronos Workforce Ready), particularly in HR, Payroll, and Time and Labor modules. Proven expertise in modules including Core HR, Payroll, Time and Labor, Benefits, Performance, and Talent Acquisition. Strong analytical and problem-solving skills with the ability to resolve complex system issues. Excellent communication skills to support a diverse user base with clarity and empathy. Bachelor’s degree in Human Resources, Information Systems, Business Administration, or a related field (or equivalent experience). Preferred Qualifications Experience working in an educational or public sector environment. Familiarity with system integration and data reporting tools. Ability to lead training sessions and workshops for end users. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr Endurance IT Services

Job Tags

Full time,

Similar Jobs

CenterWell

Community Health Worker Job at CenterWell

**Become a part of our caring community and help us put health first****Job Summary**Working within an interdisciplinary care integration team (CIT), the Community Health Worker is responsible for proactively engaging patients and serving as the linking role between a... 

Superior Court of CA, Santa Clara County

Court Reporter Job at Superior Court of CA, Santa Clara County

 ...Superior Court of California, County of Santa Clara invites applications for the position of: Court Reporter APPLICATIONS MAY BE FILED ONLINE AT: New Hires will receive $7500 SIGNING BONUS SALARY INCREASES: Salary steps are presented as a range from lowest to highest... 

Nissan of McKinney

Certified Master Tech-Nissan Job at Nissan of McKinney

 ...Job Description Job Description Certified Master Tech-Nissan Are you a certifiedNissan Master Techlooking for a place where you dont need a snow blower, that has no state income tax, access to several lakes for boating, fishing and camping? Are you looking for... 

Insight Global

Kronos (UKG) SME Job at Insight Global

 ...Job Description Insight Global's client is looking for a Kronos Technical SME what will configure and will act as the primary support contact for Kronos WFC. For the role, we need someone who has is a UKG (Kronos) Workforce Central Technical SME. We need someone... 

Cone Health

Open to New Graduates | Nurse Practitioner or Physician Assistant | Outpatient | Cone Health He[...] Job at Cone Health

OverviewJob title: Nurse Practitioner or Physician Assistant | Outpatient | Cone Health HeartCareLocation: Greensboro HeartCare, Outpatient...  .../week)Schedule: M-F 8-5Call: NoExperience: Open to new graduates with relevant clinical experienceResponsibilities...