Job Description

Knowledge Management, Inc. (KMI) has the leadership and experience to deliver innovative technology, logistics and management solutions to meet real mission requirements. KMI is a Minority Business Enterprise (MBE) and Small Disadvantage Business (SDB) that specializes in Logistics, Warehouse Services, Distance Learning/Training, Enterprise Solutions, Financial Management Support, Program Management, Intelligence Analysis & Threat Assessment, and Data Analytics/Operations Research. Since 1998, our solutions and services have helped our clients improve performance, drive cost and operational effectives, and map technology needs for tomorrow's requirements.

Position Title: Systems Administrator

Location:

• Chicago, IL
• Houston, TX
• Kansas City, MO
• Salt Lake City, UT
• Chelsea, MA
• Hamilton, NJ
• Albuquerque, NM
• Dallas, TX
• Orange, CA
• Radnor, PA
• Menlo Park, CA
• Redstone Arsenal, AL
• Portland, OR
• Quantico, VA

Contract: 5+ years, starts end of August 2025

Remote Work: Not authorized without prior government approval

Clearance Level: Top Secret

Polygraph Type: Lifestyle Polygraph

Education Level: Bachelor preferred

Experience: Nine (9) years of experience. If utilizing in lieu of education, all experience must be at or above the position level described above.

Number of Positions: 1

Salary: Please provide your salary requirement

The position requires an individual that can perform prompt, efficient, and professional support to users for their assigned sites; can track and report on the status of work; is able to provide front-line troubleshooting; and is able to utilize a background of experience to resolve issues. Staff in this labor category should possess strong customer service skills, be able to articulate (written and verbally) the problems/issues at their site, and articulate solutions to OTD/OCXS/ONTU Government Task Lead (GTL) and management.

Responsibilities

Functional Responsibilities: The SA shall provide systems administration support and engineering services to a variety of OTD supplied systems at Regional Computer Forensics Laboratories (RCFL), designated field offices, central monitoring plants (CMP), and other FBI facilities. The SA shall provide day-to-day systems administration, operation, maintenance, troubleshooting and training of OTD-deployed systems, central monitoring plants (CMP), server rooms, Electronic Surveillance (ELSUR) collection systems, associated feeder systems, and OCXS/ONTU digital forensic systems and associated networks.

Responsibilities include, but are not limited to:

• Maintenance, configuration, and reliable operation of OTD-supplied ELSUR collection systems at the UNCLASSIFIED and SECRET classification levels.
• Management, operations, and maintenance of enterprise computer-based systems, such as server installation, configuration, policy deployment, enforcement, and monitoring to ensure 24/7/365 continued mission critical operations. Perform deployments, periodic maintenance, monitor for problems, and resolve systems and users' issues.
• Support systems within a regional model where regions often span multiple states.
• Liaise with telecommunications service providers to engineer, implement, and troubleshoot telephony input lines.
• Develop and maintain standard operating procedures (SOP) with Government supervision, guidance, and approvals.
• Assistance in resolution of user questions/problems regarding installed systems and equipment.
• Corrective and preventative maintenance of systems to identify and correct performance, and implementation failures, faults or defaults that impair system/equipment performance and functionality. h. Coordination of warranty work, troubleshooting and emergency repairs to effect immediate corrections so that operations are not interrupted.
• Preventative maintenance to adjust, maintain, or otherwise improve performance or enhance the overall maintainability of systems/equipment.
• Risk analysis to identify potential problems, systems/equipment modification and/or correction.
• Perform inventory, logistical, and clerical support for shipments and deliveries of operational equipment.
• Prepare administrative and other reports for submission to OCXS Management, OCXS Program Management (PM) and Field Office Customers as required.

Required Experience (years of experience/certification(s)/specialized experience)

Information Technology, Computer Science, Engineering, or related field, plus at least five (5) years of relevant work experience installing, managing, and maintaining IT systems in a production environment described above or in lieu of education nine (9) years of experience. If utilizing in lieu of education, all experience must be at or above the position level described above.

Benefits : All full-time employees are eligible to participate in our benefits programs:

• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off (PTO) and holidays
• Group Term Life and Accidental Death and Dismemberment Insurance
• Voluntary Term Life Insurance
• Short and Long-term disability insurance

Equal Employment Opportunity Statement . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

E-Verify Statement . Knowledge Management, Inc. participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, KMI is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Pay Transparency Non-Discrimination Provision. Knowledge Management, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Disability Statement . If you have a disability and need reasonable accommodation or assistance at any point in the application or onboarding process, please email us at marie@knowledgemanagement.com.

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Job Tags

Full time, Contract work, Temporary work, For contractors, Work experience placement, Work at office, Immediate start,

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